The Climb: Insights on People, Process, and Growth

Tipping Point

AI is reshaping how we hire, train, lead, and grow, and 2026 will be the tipping point. From SMBs to global enterprises, one truth remains: good hiring is essential to sustained success. But “good” is being redefined. Today, it’s not just about filling roles; it’s about deeply understanding who you're hiring, how to best manage them, and who has the potential to lead tomorrow. That's where the next generation of AI tools comes in. As a Strategic Advisor for Aptive Index and

Nov 6

Experience Culture Starts with the Right People in the Right Roles (Part 2)

In my work with clients, I’m reminded again and again that the foundation of an exceptional experience culture isn’t technology, it’s alignment . You can have the most beautifully designed processes and innovative tools, but if your people are misaligned with their roles, the experience, both internal and external, will always fall short. Too often, organizations continue to place people in positions based solely on their last role or their degree . But let’s be honest, how

Nov 5

The Rise of the Experience Culture

AI is reshaping the way we work, automating repetitive tasks, streamlining processes, and giving us back our most valuable asset: time. But as machines take on the mechanical, it’s the human touch that will define the next great wave of business success. Over the weekend, I had the pleasure of dining at The Den in Miami, a previously Michelin-starred restaurant that reminded me what true excellence feels like. The food was extraordinary, but what truly elevated the experience

Nov 5